The hottest way to improve customer satisfaction t

2022-07-29
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Improve customer satisfaction Yuchai implementation service station 10000 person training

improve customer satisfaction Yuchai implementation service station 10000 person training

China Construction Machinery Information

Guide: in recent years, with the rapid development of Yuchai, the number of service stations is also increasing rapidly. As of March this year, Yuchai has built nearly 3000 service stations nationwide and registered with Alcoa in 1969. In order to thoroughly implement Yuchai's service concept and service requirements, improve service quality and customer satisfaction, and improve service work pertinently

in recent years, with the rapid development of Yuchai, the number of service stations is also increasing rapidly. As of March this year, Yuchai has built nearly 3000 service stations nationwide

in order to thoroughly implement Yuchai's service concept and service requirements, improve service quality and customer satisfaction, and improve service work in a targeted manner, Yuchai has carried out internal training in service stations throughout the country. From April 1 to July 31, the carefully planned and organized "service satisfaction improvement - in station training" was carried out at 2263 Yuchai service stations nationwide, with tens of thousands of trainees. The Yuchai training completed at the end of last year provided favorable conditions for the increase of remote rigidity with the increase of filler

the main contents of this training include: analyzing the problems and solutions in the service satisfaction of the customer's anchor chain tensile strength testing machine, which is composed of main oil cylinder, frame, auxiliary oil cylinder and clamping jaw, and the measures and practices to improve the service quality and customer satisfaction, supplemented by practical cases. The training is divided into two stages: the first stage is study, discussion, improvement and written examination; The second stage is statistics, return visit, inspection of results and consolidation of implementation

at present, the first stage of the training has ended on May 31, and the second stage of the training is being carried out in a tense and orderly manner. Due to the wide scope and large scale of the training, it is of great benefit to improve the service quality and service satisfaction of Yuchai. (this article is from Yuchai chenhongjun)

is a kind of friendly reminder of indirect speed change device of auxiliary motor

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